Find answers to common questions about VaultPay Solutions services
VaultPay Solutions is a comprehensive fintech platform providing payment gateway integration, BBPS utility bill payments, POS systems, payout APIs, and QR code payment solutions for businesses across India.
We offer Payment Gateway Integration, BBPS Bill Payments (electricity, water, gas, mobile, DTH, FASTag, insurance), Payout APIs, POS Machines (Pine Labs), QR Code Payment Solutions, and Multi-Channel Payment Processing.
Contact our sales team through the Contact page, complete the onboarding process with KYC documents, receive your API credentials, and integrate using our comprehensive documentation with sandbox environment for testing.
We UPI, Credit/Debit Cards, Net Banking, Wallets (Paytm, PhonePe, Google Pay), NEFT, RTGS, IMPS, QR Code payments, and EMI options for comprehensive payment coverage.
Yes, VaultPay is PCI-DSS compliant with 256-bit SSL encryption, two-factor authentication, IP whitelisting, fraud detection systems, and adheres to RBI and NPCI guidelines for secure transactions.
Transaction charges vary based on service type, volume, and business requirements. Contact our sales team for customized pricing plans tailored to your business needs with competitive rates.
Standard settlement is T+1 (next business day). We also offer instant settlement options for eligible merchants. IMPS payouts are processed in real-time, while NEFT/RTGS follow banking hours.
Absolutely! Our BBPS APIs allow seamless integration into your mobile app or website. We provide RESTful APIs with complete documentation, code samples, and technical for smooth integration.
We provide 24/7 technical via email, phone, WhatsApp, and Telegram. Dedicated account managers are assigned for enterprise clients with priority and consultation services.
Yes, we have a comprehensive refund policy and dispute resolution mechanism. Failed transactions are automatically refunded within 5-7 business days. Our team handles all dispute cases promptly.
Yes, we provide Pine Labs POS terminals with card payments, UPI, EMI options, contactless payments, cloud-based reporting, and real-time transaction monitoring for retail and hospitality businesses.
Access our merchant dashboard for real-time transaction tracking, detailed reports, analytics, download statements, and view settlement history. API webhooks provide instant transaction status updates.